Trainline Business

Trainline Business is a self-managed rail and bus travel booking service (the “Service”) exclusively aimed at corporate customers (“Corporates”). The Service is accessible through the Website and applications provided by Trainline.com Limited, which may be supported by the provision of services from one or more TL Affiliate(s).

TRAINLINE.COM LIMITED (herein after referred to as “Trainline”) is a limited liability company registered in England and Wales (company number 03846791) , whose registered office at 120 Holborn, London, United Kingdom, EC1N 2TD

These terms and conditions apply to the Corporate’s use of the Service and, upon creation of an Account, constitute the agreement between Trainline and the Corporate (the “Agreement”). Trainline reserves the right to amend these terms and conditions at its discretion from time to time.

To use the Service, the Corporate, or the Customer Admin on the Corporate’s behalf, must create a corporate account (the “Account”) by giving the name of its company and other details in the dedicated section of the Website. The Customer Admin, on the Corporate’s behalf, may then invite colleagues, employees and associated personnel as permitted under this Agreement (“Users”) to use the Booking Services. 

The Customer Admin will be responsible for managing, monitoring and controlling the Users’ access to the Booking Services. The Customer Admin will have access to Users’ personal information , including individual profiles and booking history.

The Customer Admin will be responsible for assigning the User Roles appropriately. The Customer Admin may appoint any User as an additional Customer Admin at any time. Upon such appointment, the new Customer Admin will get the same access rights as the existing Customer Admin, including the ability to de-activate any other Customer Admins previously assigned and to assign a new Customer Admin.

Whilst the Customer Admin has the appropriate rights to provide access to Users to the Booking Services, the Corporate is solely liable for monitoring and controlling access to the Booking Services, and shall promptly notify Trainline if it becomes aware of any unauthorised use.

When booking on behalf of other Users, the User making the booking must ensure that the mandatory information provided in relation to those Users is correct, complete and up-to-date. The Corporate is responsible for the accuracy of the respective personal information of each User.

The Customer Admin may access and modify certain data on the profiles of other Users. The Customer Admin, together with the User, shall be responsible for updating User profiles on the Booking Services to enable fulfilment of the Passenger Tickets, for ensuring that such data is correct and for not using this data in any way other than for the purposes of the Booking Services.

Trainline shall not be responsible for any penalties, disruption or other issue caused by the issuing of a Passenger Ticket containing incorrect or false information if such information has been provided by the Corporate or its Users.

The Corporate may stop using the Service whenever it wishes by contacting the Trainline support team.

Trainline can also stop the Service at any time at its sole discretion by providing reasonable notice to the Corporate.

In case of force majeure or in case of breach by the Corporate of these terms and conditions, Trainline can also suspend or terminate the Service with immediate effect.

Journeys booked via the Booking Services are exclusively provided by the Operators whose tickets Trainline is licensed to sell. Details of the Operators can be found on Trainline’s website.

Trainline takes great care in the presentation and description of the search results that are displayed to Users. However, the prices indicated in the search result are provided to Trainline by the Operators and Trainline is unable to guarantee that the information in the Booking Services (including timetables, real-time data and fares) will be accurate, up-to-date or error-free. Prices may change at any time and notably between the time they are presented on the search results page and their final selection before payment.

As a result, Trainline will, where possible, inform Users of the time until which the fares and seats can be guaranteed after the Passenger Tickets have been selected.  Please note that some Operators’ prices cannot be guaranteed. In the event of a discrepancy between the price shown in the basket and the actual price of the Passenger Ticket at the time of payment, the User can choose to proceed to payment and pay the actual price shown or return to the search results and select a different Passenger Ticket.

Passengers Tickets acquired through the Booking Services are subject to the terms and conditions of the respective Operators, which can be found at the relevant Operator’s website.

Trainline markets the Passenger Tickets that the Operators allow it to sell online; other products may be offered but indicated as “unavailable”.

Each party’s total aggregate liability to the other party arising under or in connection with these terms and conditions (including for any breach, non-performance  or negligence), in contract, tort or otherwise shall be limited to a sum equivalent to:

1. The value of the relevant Passenger Ticket(s) that the Corporate has purchased over the past 12 months; or
2. three times the amount in clause 10(a) for non-performance or breach of clause 14, 15 or 16.

Neither party shall be liable to the other party in connection with these terms and conditions for direct or indirect loss of income, loss of actual or anticipated profits, loss of business, loss of goods, loss of use, loss of contracts, loss of opportunity, goodwill or reputation, loss of anticipated savings, loss of or damage to or corruption of data, or for any indirect, special, or consequential loss or damage of any kind in each case however arising, whether such loss was foreseeable or in the contemplation of the parties and whether arising in or caused by breach of contract, tort (including negligence), breach of statutory duty or otherwise.

In the event that a TL Affiliate suffers any losses due to the acts, omissions or breach of this Agreement by the Corporate, such losses shall for the purposes of this Agreement be treated as losses of Trainline and not be considered indirect or consequential losses, and in addition to any amount Trainline may be able to recover for itself, the TL Affiliate may recover from the Corporate an amount equal to the losses it has suffered subject to the remainder of this clause 10 (Liability).

Trainline will not be liable for any costs that the Corporate or any User or Passenger may incur as a result of its failure to comply with these terms and conditions.

Unless expressly set out in these terms and conditions, all conditions, warranties and representations, express or implied, statutory or otherwise relating to the provision of the Service and Booking Services are excluded.

The parties agree that the above limitations and exclusions are reasonable having regard to all the relevant circumstances, and the levels of risk associated with each party’s obligations under these terms and conditions.

This clause does not limit or exclude liability in respect of: death or personal injury caused by negligence, fraud, wilful misconduct or any statutory or other liability which cannot by law be excluded.

Passenger Tickets are not subject to the application of the right of withdrawal under consumer legislation.

The Website and mobile application contain links to other websites and third-party applications. The linked websites and applications are not controlled by Trainline and Trainline is not liable for the content of these linked websites and applications. Trainline provides these links for convenience and a link does not imply that Trainline suggests or recommends the linked website in question, nor that Trainline is affiliated with it.

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Trainline shall retain all intellectual property rights used or created in connection with its provision of the Booking Services, and any Trainline systems or websites (including all content) together with all intellectual property rights which arise as a result of the creation by Trainline of any specific interfaces.

The Corporate may not under any circumstances reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or use in any way whatsoever, all or part of the Website and mobile applications without the prior written consent of Trainline or the companies in its group. Any use of these which does not have the prior consent of Trainline, in any way whatsoever, of all or part of the Website and mobile applications may be subject to any appropriate action, notably an infringement action.

The use of any automated system or software to extract information from the Website or mobile applications (including scraping and direct access to the API) is forbidden without the prior written consent of Trainline.

Nothing in these terms and conditions shall be construed as giving either party any rights in any intellectual property of the other party except as is necessary to perform the terms and conditions.

The parties acknowledge and agree the obligations of the data protection schedule set out at https://www.thetrainline.com/content/lgl/dataprotectionschedule/tlbdataprotectionschedule.pdf  shall be incorporated into these terms and conditions.

Each party shall comply with applicable laws, regulations, and any relevant standards issued by Regulators within the rail industry, and Trainline shall comply with the anti-bribery & corruption and anti-slavery schedule at https://www.thetrainline.com/content/lgl/anti-bribery%26corruptionandanti-slavery/trainlineassupplieranti-bribery%26corruptionscheduleandanti-slaveryschedulev1.pdf The Corporate shall not, whether by act or omission, do anything that would jeopardise the safe and efficient operation of the railways or bus routes bring the reputation of the rail industry, or any Operators, into disrepute. The Corporate shall not make speculative, false, fraudulent or similar rail or bus travel reservations (including where a booking is made but there is no intention that the Passenger Ticket will be used for travel) or use the Booking Service(s) in an unlawful, illegal or fraudulent manner.

Trainline reserves the right to suspend and/or terminate the Service and access to the Booking Services on reasonable notice if Trainline has a reasonable belief that the Corporate is in breach of, or is likely to be in breach of, this clause 15, without prejudice to any other right that Trainline may have under its agreement with the Corporate or at law.

The parties shall keep confidential and not disclose any confidential or proprietary information (including personal data) of the other party provided under these terms and conditions.  The parties shall procure that employees, including the Customer Admin(s) and Users, in receipt of confidential information are bound by substantially similar obligations in respect of confidential information.

It shall not be a breach for a party to disclose confidential information: to legal or other professional advisers; to employees, Customer Admins or Users as needed to perform the terms and conditions; where required to do so by law or requested by a Regulator (but only to the extent necessary to comply); which is in the public domain at the time of disclosure other than due to the fault of the disclosing party; or with the consent of the other party.

Trainline shall be entitled to assign, novate, sub-contract or otherwise dispose of any or all of its rights and/or obligations under these terms and conditions to any third party without the prior consent of the Corporate.  Trainline shall remain liable to the Corporate for the acts and omissions of the TL Affiliates.

The Corporate acknowledges that Trainline provides the Booking Services under the TL Licence(s). Trainline may amend these terms and conditions, the products offered, the Booking Services available, the fulfilment options and prices of Passenger Tickets to ensure compliance with and / or to reflect the impact of any legal, regulatory, industry or licence changes, including without limitation any changes that negatively impact Trainline’s costs and / or revenue under this Agreement.

These terms and conditions and the use of the Service is governed by English Law.

The parties will act in good faith to attempt to resolve any dispute that may arise relating to Trainline’s provision and / or the Corporate’s use of the Services. Any dispute which cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.

Account: shall have the meaning given to it in clause 2.

Booking Services: means the Website or Trainline application that the Corporate uses to access, search and book the Passenger Tickets.

Customer Admin: means the User(s) assigned the highest administrative rights for the Account, including the ability to invite Users to join the Account, deactivate Users, assign or modify User Roles and transfer Customer Admin rights to other Users.

Corporate: means the corporate customer who obtains the Booking Services on behalf of it and its employees and not for purposes of retailing to a third party.

Operators: means a rail or coach operating company.

Organisation: means a categorised group of Users within the Corporate, created either upon registration of the Account or thereafter, to which the same settings administered by the Customer Admin and/or Trainline support will apply. For the avoidance of doubt, an Organisation constitutes part of the Corporate and does not include Associated Companies. 

Passenger Ticket: means a ticket for rail or bus travel, determined by the ticket type and issued subject to the terms and conditions of the relevant Operator.

Regulator(s): means official or self-appointed regulators within the rail or bus industry.

Service: means the rail and bus travel service known as Trainline Business (and, for the avoidance of doubt, includes the Booking Services and any additional services offered to the Corporate).

TL Affiliate: means Trainline.com Limited and any company which is a holding company of both Trainline.com Limited and Trainline SAS (a “Common Holding Company”) and any subsidiary of such Common Holding Company (but excluding any holding company of such Common Holding Company).

TL Licence(s): means the licence(s) granted by the Operator(s) to Trainline and/or a TL Affiliate under which Trainline provides the Booking Services.

User Roles: means the set of rights that can be assigned by the Customer Admin to a User that allows that User to book and pay for Passenger Tickets for him/herself or for other passengers.

Users: shall mean the colleagues or employees of the Corporate who are using the services as defined in clause 2, whether by interacting with the Booking Services on the Trainline platform or travelling as a passenger.

Website: means the Trainline Business website at https://www.thetrainline.com/business