Italo Smart Class

WiFi

There is free WiFi available in Italo Smart Class, so you can access the Italo Live portal for exclusive entertainment content. To connect to the internet on your laptop or mobile device, open the Italo Live portal and authenticate your device using the code on your ticket or the username and password you received after registration.

Snack Area

In Italo Smart Class, you’ll have access to a Snack Area where you can find vending machines selling hot and cold drinks and snacks to enjoy during the journey. On Italo’s AGV trains, these machines are in car 3 and the dedicated Snack Area in car 7. On Italo’s EVO trains, you can find vending machines in car 3 or car 6.

Leather seats

The seats in Italo’s Smart Class cars are comfortable and spacious, so you’re guaranteed a great travel experience. Smart Class is welcoming and bright, and there’s CCTV on board too, so you can sit back, relax and enjoy the journey safely.

Is my baggage safe on board?

On all Italo trains, safety and security are a top priority. All baggage storage spaces located away from seating areas, plus the vestibules between cars, are monitored by CCTV, which is regularly checked by the Train Manager in charge. You can leave your bags in these areas and pick them up at the end of your journey. Remember that in Italo’s Smart Class, you can only bring a bag that doesn’t exceed the 29.5 x 20.8 x 11.8 inches (75 x 53 x 30 cm) limit.

Can I change the details on my ticket?

All Italo train tickets can be modified; the conditions depend on which type of ticket you’ve chosen. If you’ve got an Italo Flex ticket, you can change the date, time or name on the ticket up to 3 minutes before your train’s scheduled departure time. With an Italo Economy ticket, you can change the name on the ticket for free. Date and time changes are possible for a fee of 20% of the ticket price, plus any difference in fare. With an Italo Low Cost ticket, you can change the name of the passenger on the ticket for €1 (around $1). To change the date or time of the ticket, you’ll be charged a fee of 50% of the original ticket price, plus any difference in the fare.

Can I use Fast Track in Italo Smart Class?

No, with Italo Smart there isn’t a Fast Track service for faster boarding. To get priority boarding for your train, check out Italo Prima or Club Executive.

Can I use the Italo Club Lounge with an Italo Smart ticket?

No, you can’t access Italo Club Lounges if you’re traveling in Italo Smart Class. To wait for your train in the exclusive Italo Club Lounge, you’ll need an Italo Club Executive ticket.

To buy a ticket for Smart Class on an Italo train, you can search for your journey in Italy using our Journey Planner. You’ll need to input your departure and arrival stations as well as the date you want to travel.

Pick an Italo train and choose a ‘Standard’ ticket. In the ‘Comfort Options’ box, click ‘Smart’. You'll be able to see which classes are available on the train, as well as information about some of the amenities included in each class.

You can travel in Italo’s Smart Class with a Low Cost, Economy or Flex ticket, depending on the level of flexibility you need. Each option is available in the Journey Planner.

Last December, I took the train from Naples to Bologna with my sister to meet some friends and explore the city together.

Buying my train ticket

For our train journey from Naples to Bologna, we bought an Economy ticket to travel in Italo’s Smart Class.

As the Christmas holidays were approaching, we decided to buy our tickets a couple of weeks in advance to save money. We booked digital tickets so we could easily store them on our phones and avoid standing in line at the station.

Getting to Napoli Centrale station and boarding my train

Several bus services can take you from different areas in the Campania region to Napoli Centrale station. We took a bus from Avellino and stopped at Metropark Napoli Centrale bus station, which is only a few minutes away from the railway station – you just need to follow the 'train station' sign (Stazione ferroviaria in Italian) and you’ll be there in no time.

Once we got to the station, finding our train was pretty easy. We simply followed the ‘high-speed trains’ sign (treni alta velocità in Italian) and showed our tickets to a member of staff to get through the ticket gates.

The train journey from Naples to Bologna

The train journey itself was quite pleasant. There was plenty of legroom and our leather reclining seats were spacious and comfortable, allowing us to sit back and enjoy the scenic views of the Italian countryside along the way.

The WiFi offered on board was very good too – we managed to stay connected with no major issues throughout the whole journey. Power outlets were also available at our seats, which was convenient for me as my phone had run out of battery.

As we were traveling in Italo’s Smart Class, a meal was not included in our ticket price. However, vending machines were available in car 7 – we were seated in car 6 so getting a snack and drink was pretty quick.

Arriving at Bologna Centrale station

As soon as we arrived at Bologna Centrale station, I sent a message to my friends as they had already arrived at the station and were waiting for us. After that, we simply followed the signs to the exit and started to explore the city right away. We had a nice walk in Parco della Montagnola – it’s the oldest park in Bologna! – then headed towards Mercato di Mezzo (or Middle Market) to get some delicious tortellini al ragù.

In conclusion, we really enjoyed traveling from Naples to Bologna in Italo Smart Class. If you're planning to travel between these two magnificent Italian cities, I highly recommend traveling with Italo for a stress-free and comfortable journey.

About Paola

Paola, a Trainline employee, chose to share her experience of the journey between Naples and Bologna.