Trenitalia Loyalty Card CartaFRECCIA Trenitalia Points and Reward Tickets
What is CartaFRECCIA by Trenitalia?
CartaFRECCIA is Trenitalia’s free loyalty program which allows you to collect points when you travel (or when you buy products and services from the train company’s partners) and access discounts and reward tickets.
With CartaFRECCIA:
- For every euro spent on Frecce trains (Frecciarossa, Frecciargento and Frecciabianca trains), Eurocity and Euronight trains (Italian routes only), you’ll earn 1 CartaFRECCIA point.
How do I accumulate CartaFRECCIA points?
Earn CartaFRECCIA points
Enter your personal code for every purchase. The higher the value of the ticket you buy, the more points will be credited to your account. Remember, only journeys made by the cardholder will be eligible for accumulating points.
Things to know:
- For every euro spent on Frecce, Eurocity or Euronight trains (on Italian routes only), earn 1 CartaFRECCIA point. Points help you earn CartaFRECCIA Argento, Oro or Platino status.
- When buying 2nd Class/Standard Class season tickets, you will earn reward points, but these do not count towards CartaFRECCIA status levels.
- For each ticket for a journey on a Frecciarossa, Frecciargento or Frecciabianca train, you’ll earn 1 green point for every 10km. Saving CO2 does turn into points!
Get Green Points
Green Points are additional loyalty points that Trenitalia gives to customers according to how many kilometers they’ve traveled by train, as a reward for having chosen the train over a more polluting form of transport.
Things to know:
- For each ticket bought for a journey on a Frecciarossa, Frecciargento, Frecciabianca or Eurocity train when you register your CartaFRECCIA, you don’t just earn standard Loyalty Points, but Trenitalia will also credit your account with Green Points. The train company recognizes and rewards your contribution to the environment.
- Remember that Green Points do not count towards CartaFRECCIA status levels.
- Extra points are awarded based on how much CO2 you’ve saved. This is worked out in relation to how many kilometers you’ve traveled: you’ll earn 1 point per 10 km.
Green Points are accumulated from traveling on Frecce trains and are then added to points earned by other means according to the regulations.
Accumulate points with an AV subscription
If you buy a monthly Alta Velocità or AV (high-speed) pass but you don’t travel every day, Trenitalia will still give you points!
Things to know:
- You’ll get 10 extra CartaFRECCIA points for each booking that you canceled or did not use (you can cancel bookings at the ticket office or by contacting the call center for ticketless journeys).
- The extra points will be credited to your account within 10 days of the end of the subscription’s validity period.
- This promotion cannot be used in conjunction with other promotions for accumulating points.
- Subscriptions also allow you to collect Green Points, which accumulate at a flat rate (for example, for 6-day subscriptions, points are calculated per 3 km; for 10-day carnets, points are calculated per 10 km; for fortnightly subscriptions, kilometers traveled are multiplied by 5).
How to use CartaFRECCIA points
Spend your points as you want: grab a reward ticket, get a pack (or carnet) of 10 tickets, transfer points or upgrade your ticket.
Trenitalia reward tickets
You can grab a reward ticket from just 1,200 points! Reward tickets are available in three categories according to the distance of the journey in kilometers (the commercial distance is taken from Trenitalia's Official Handbook of Distance in Kilometers).
|
Journey |
Small 0-250 km |
Medium 251-650 km |
Large over 650 km |
|
Second Class/Standard |
1,200 |
1,700 |
2,100 |
|
Premium |
1,300 |
1,800 |
2,200 |
|
First Class/Business |
1,400 |
2,000 |
2,400 |
|
Salottino |
1,600 |
2,200 |
2,600 |
|
Executive |
2,100 |
2,800 |
3,400 |
Trenitalia may limit, on some days and for certain routes, the availability of reward tickets. Refunds are not permitted, except when Trenitalia is at fault.
10-journey carnet with CartaFRECCIA Points
If you frequently travel on the same route served by Frecce trains, then a 10-journey carnet could be the reward for you! This is a nominative reward, and reservations can be used only by the carnet holder.
The carnet allows you to make 10 journeys which should be booked within 180 days for train trips on the same route.
Here’s how many CartaFRECCIA points you’ll need:
- 8,000 points: 10-journey carnet in Frecciabianca Second Class
- 11,000 points: 10-journey carnet in Frecciabianca First Class
- 12,000 points: 10-journey carnet on high-speed Frecciargento/Frecciarossa Second Class/Standard
- 17,000 points: 10-journey carnet on high-speed Frecciargento/Frecciarossa First Class/Business
Transfer CartaFRECCIA points
Trenitalia gives you the option to transfer and receive CartaFRECCIA points to/from other CartaFRECCIA cardholders.
Generally, you can:
- Make 3 transfers (in multiples of 500 points each, up to a maximum of 1,500 points)
- Receive a maximum of 1,500 points in 3 transfers (500 points per transfer).
The number of transfers you are allowed, however, increases according to your status level:
- CartaFRECCIA Argento gives you the right to 4 transfers (both in and out)
- CartaFRECCIA Oro lets you make 5 transfers (both in and out)
- CartaFRECCIA Platino allows you to make 6 transfers (both in and out).
Upgrade with CartaFRECCIA
CartaFRECCIA quickly gives you a free reward upgrade: choose maximum comfort! You can, in fact, transform a Standard ticket into a Business ticket, a Second Class ticket into a First Class ticket, or a Business ticket into an Executive ticket. Here are the details:
- Freccia Upgrade to 1st Class: turn a Second Class ticket into a First Class ticket
- Frecciarossa Business Upgrade: turn a Standard ticket into a Business ticket
- Frecciarossa Executive Upgrade: turn a Business ticket into an Executive ticket.
You can use this reward if you’ve purchased a Base ticket in Second Class, Standard Class or Business Class, for one person, on one route, on one train. The upgrade cannot be used on journeys with transfers.
In addition, according to your CartaFRECCIA status, you may be able to upgrade more often:
- CartaFRECCIA: 1 upgrade
- CartaFRECCIA Argento: 2 upgrades
- CartaFRECCIA Oro: 3 upgrades
- CartaFRECCIA Platino: 4 upgrades
You can also decide to use your points to buy an upgrade:
- 500 points – Upgrade from Second Class to First Class on Frecciargento and Frecciabianca trains
- 500 points – Upgrade from Standard to Frecciarossa Business
- 1000 points – Upgrade from Business to Frecciarossa Executive
Can my CartaFRECCIA expire?
Your CartaFRECCIA won’t expire, but your points can.
Remember that:
- Unused points will not be refunded. Once the points for the current collection period expire, they will not be available to redeem for rewards, even if they remain visible in your account.
- You do not need to request a new card or code when a new collection period starts. You can always use the same card.
- To request rewards, you only need your CartaFRECCIA number. If you’ve lost your card, you can contact the call center on 89 20 21 (Italian phone number, fees may apply).
Recovering CartaFRECCIA points
To collect points when booking with Trainline, you must always provide your CartaFRECCIA number and make sure that your ticket displays the code indicated on your card. Generally, it’s not possible to collect points after buying your tickets.
In some cases, after purchase it is only possible to retrieve points for Frecce tickets which bear the first and last name of the traveler whose CartaFRECCIA code was omitted during purchase. You can recover points from these tickets on the dedicated area on the Trenitalia website within 30 days of purchase. Recovery of these points is only possible if the first and last name on the ticket are identical to those displayed on the CartaFRECCIA.
CartaFRECCIA discounts at a glance
Although all basic cards let you get discounts on tickets and collect points, Trenitalia offers different types of CartaFRECCIA cards and various status levels which you can reach when you collect points.
|
|
CartaFRECCIA Classic |
CartaFRECCIA Argento |
CartaFRECCIA Oro |
CartaFRECCIA Platino |
|
Points needed for status |
0 |
1,000 |
3,000 |
7,500 |
|
Cost |
Free |
Free |
Free |
Free |
|
Dedicated promotions |
✘ |
✔ |
✔ |
✔ |
|
Admission to FRECCIAClub |
✘ |
✔ |
✔ |
✔ |
|
Extra points |
✘ |
+10% |
+25% |
+50% |
|
Change of booking |
✘ |
✘ |
✔ |
✔ |
CartaFRECCIA Argento (Silver)
CartaFRECCIA Argento allows you to access a series of services when you’ve accumulated 1,000 qualifying points.
Thanks to CartaFRECCIA Argento you can:
- Access FRECCIAClub at Roma Termini, Roma Tiburtina, Torino Porta Nuova, Torino Porta Susa, Padova, Venezia Mestre, Venezia Santa Lucia and Verona Porta Nuova.
- Earn 10% extra points on all your journeys
- Get 2 free upgrades
- Access the Fast Track service at Milano Centrale and Roma Termini
- Make and receive up to 4 points transfers to/from another CartaFRECCIA member.
CartaFRECCIA Oro (Gold)
You just need 3,000 points to obtain Gold status and get so much more. Specifically, there is:
- A dedicated WhatsApp assistance service on +39 3356517111. The service is available every day from 8:00 am to 8:00 pm CET.
- Admission, for you and one accompanying person, to the new FRECCIALounge and Fast Track service at Roma Termini and Milano Centrale
- 25% extra points on each of your journeys and 3 free upgrades for a unique comfort experience
- The possibility to make and receive 5 points transfers to/from another CartaFRECCIA member.
And much more!
CartaFRECCIA Platino (Platinum)
Let all your journeys on Frecce trains reward you with CartaFRECCIA Platino: with 7,500 qualifying points you’ll get:
- A dedicated WhatsApp assistance service on +39 3356517111. The service is available every day from 8:00 am to 8:00 pm CET.
- SuperFlex tickets, to hop on a train at any time of the day
- A free ticket to travel on Frecce trains, in Standard or Second Class, Premium, Business or First Class, for one route on a direct train
- Admission, for you and one accompanying person, to every new FRECCIALounge
- 4 free upgrades for a unique comfort experience.
And much more!
How do I redeem CartaFRECCIA rewards?
You can:
- Contact the Trenitalia Call Center on 89 20 21 (Italian number, fees may apply). You'll need to give the operator the necessary details to identify you. At this point, you can redeem the reward you’re interested in. The operator will verify that you’re eligible for the reward and assign it to your account.
- Use the Trenitalia website: log into the members’ area and, based on your points balance, redeem the reward that interests you. In the case of reward tickets, you will receive an email containing the identification code (or PNR code) that you need to claim the ticket. This email will be sent to the email address you provided when you registered for the program.
- Go to authorized station ticket offices
- Go to a FRECCIAClub or FRECCIALounge location, if you have access to these, for help from Trenitalia staff.
Frequently Asked Questions about CartaFRECCIA
Still have doubts? Keep reading and find out the answers to some of the most frequently asked questions.